The Changing World of Work is an exploration of two contrasting worlds: the old world of low-quality workplaces, low consumer and worker satisfaction, and declining productivity; and the emerging workplace of high quality, high satisfaction and growing prosperity. In our increasingly Quality-conscious global marketplace of ideas, products, and services, customers and clients are more and more discerning about what they will buy. People are also becoming more discerning about how they spend their workdays. Here is a glimpse at what leading-edge businesses, health-care organizations and school systems are doing to create working environments and cultures that are more energized, productive, and satisfying, so that everyone can and will succeed at their highest levels of prosperity.

Read this chart as dyads. That is, each item in the left-hand column has a corresponding item in the right-hand column. Click the link above the thumbnail version of page 1 to go to a full-screen, more readable version. From that page you will be able to go to the full-screen second page, and back again if you wish.

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